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Electric Service Trouble
Electric Utility Service Center
The Electric Utility Service Center strives to respond to our customers needs as promptly as possible. If any of the following problems occur please contact the Electric Utility Service Center during business hours or the Garden City Police Department for after-hour problems at 620-276-1300.

No Power
Before calling the Service Center or the Police Department please check your breakers; inside the house and / or outside at the meter, possibly in the alley. As children turning off breakers at the meter has become a common occurrence, the Electric Department now allows the homeowner to pad lock or bolt the disconnect switch and / or the cover to the breaker at the meter. Please note that in case of an emergency, i.e., fire, or if the homeowner is unavailable to unlock it when necessary, the pad lock will be removed at the customers expense.

Blinking Lights
Lights periodically flicker on and off. When calling in this problem remember to note if this happens more when it is windy.

Cut Underground Line

Please contact the Electric Utility Service Center during regular business hours or the Garden City Police Department after-hours immediately if you cut or know of a cut underground line.

Lines Down
Never touch a fallen line. It could still be hot and cause electrocution. If in a vehicle that a line has fallen on, stay in the vehicle. If no one is there to call for emergency help, jump from the vehicle. Be sure never to touch the vehicle and the ground at the same time.

Low Lines
Low hanging lines need to be reported as soon as possible. If it is unknown whether the line is electric, cable, or phone, we will respond to the call and notify the correct company for you.

Partial Power
Only parts of the residence / business is receiving electricity.

Storm Caused Outtage
In the event of a major outage caused by storm damage, please remain calm. When calling to report the outage, remember there are probably a lot of people without power and phone lines could be tied up. If you have noticed any sparking wires or downed lines, please report this when you do get through. Note: Stay away form any downed or sparking lines. The only other information we need is your address and phone number. Following a major storm, we will more than likely have a large number of outages to investigate. Please be patient, we will get to you as soon as possible.

Transformers / Electric Boxes Open
Please contact the Electric Utility Service Center during regular business hours or the Garden City Police Department after-hours immediately if you notice a transformer or electric box open. Note: Do not Touch.

Tree Limbs on Lines
Tree limbs falling on lines and often tearing them off the service happens often during and after storms. Please contact the Electric Utility Service Center to remove these limbs from electric lines. If it is not an electric line we will contact the appropriate company.

Contact Info
Contact
Electric Service Department

P O Box 998
140 Harvest St
Garden City, KS  67846

Phone: 620-276-1290
After Hours: 620-276-1300

Hours:
Monday - Friday
8:00 am - 5:00 pm
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