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Establishing Service

Requirements to turn on service are as follows:

-Valid State Issued Picture Identification.

-Secondary Identification (Social Security Card, work or student ID, passport, etc).

-Lease Agreement (if renting).

-Payment of Deposit and Connect Fees.  Methods of payment accepted by the Service & Finance department include Visa, Mastercard, Discover, cash, check, and money order.

-Services can be turned on same day with required information presented by 3:00 p.m.

Utilities - Establishing Service:

The City of Garden City provides Electric, Water, Sewer, and Solid Waste Collection services. In Garden City, natural gas service is available through Black Hills Energy.  As a City utility customer, charges for these services will be assessed and itemized for you in one convenient monthly bill. Services may be set up or transferred Monday-Friday (excluding holidays) in one of four ways:

Option 1:

Visit the Service & Finance office located in the City Administrative Center, 301 N. 8th Street prior to 1:00 p.m for same day service, or anytime during regular business hours for service needed at a future date. Bring required documentation, stated above, with you. The deposit and connection fees must be paid at the time of connection and cannot be added to the utility bill. 

Option 2:

If you are unable to visit the Service & Finance office to establish service prior to the time services are needed, fill out this Printable Service Agreement form and return it before the date service is needed, or complete this Online Service Agreement.  Required documentation and deposit/connect fees are due to the Service & Finance office by 10:00 a.m. on the first business day after utilities are connected. They may be brought to our office, mailed, or put in our night drop located at the City Administrative Center.


Option 3:

If you are unable to visit the Service & Finance office to establish service and need someone else to set up utility services on your behalf, complete this Authorization Form. The person who is representing you should present this completed form, required documentation, service address, and money for the connection fees and deposit prior to 1:00 p.m. for same day service. We are unable to bill these charges.


Option 4:

For same day service after 5:00 p.m. please contact 620-276-1300.  Certain restrictions and fees will apply if utilizing this method.  See below.


  • For an additional fee of $75.00 plus taxes, special accommodations may be made for those needing same day service after 3:00 p.m. and prior to 5:00 p.m.   

  • Residents are not allowed to have multiple active utility accounts.

Contact Information:

  • City Administrative Center Service and Finance Office
    301 N. 8th St.
    PO Box 998
    Garden City, Kansas 67846
    Phone: 620-276-1100
    Fax: 620-276-1104
  • Garden City Police Department:  620-276-1300


For landlords who wish to process a request to have utilities turned on/off, please complete and submit this form:  Landlord Work Order

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