Utilities & Utility Billing

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Utilities

The information in these pages is intended to guide you through the process of establishing service, paying your bill, and answering general questions about City Utilities.

Services

Establishing Service

Stopping Service

Disconnected Service

Current Rates

Summary of current rate information for all utilities and other charges that may appear on your bill.

Please see the Code of Ordinances for detailed rate information.

Paying Your Utility Bill

The City of Garden City offers several convenient payment options listed below:

Online

Pay as a guest with no user sign up required. Simply enter your account number and payment information, or establish a user account and have access to more account information, statements, and payment options including:

Recurring Payments. Sign up to have your utility accounts automatically paid each month on the due date with a debit/credit card. Each recurring utility account payment will be treated as a single transaction and posted to your debit/credit card as such.

Manually pay multiple utility accounts at the same time. Enter the amount you wish to pay for each account and select 'Pay Accounts'. Each utility account payment will be treated as a single transaction and posted to your debit/credit card as such.

To pay your bill online with Visa, MasterCard or Discover Debit/Credit cards, or eCheck, please click here.

A $3 fee will be added to all online payment transactions processed. This fee is to help offset some of the costs of providing the customer with the option of paying online.

In Person

The City of Garden City accepts cash, check, money order, credit/debit cards both inside or through our drive-up window from 8:00 a.m. through 5:00 p.m., as well as a secure drop box located at:

City Administrative Center (Service and Finance Office)
301 N. 8th Street
Garden City, Kansas 67846.

By Phone

Visa/Mastercard/Discover/Debit Cards/E-Check

Beginning September 1st, 2016, we accept payments over the telephone. Please call 620-276-1100 to make a payment. Follow the instructions as given to make your payment. This is a speech recognition application, so the system may not respond correctly if you are in a noisy area.

A $3 fee will be added to all telephone payment transactions processed. This fee is to help offset some of the costs of providing the customer with the option of paying over the telephone.

Automatic Bank Withdrawal

Never pay a late charge again! Automatic Bank Withdrawal conveniently debits the amount due from your checking or savings account on the statement due date. To set up your account for Automatic Bank Withdrawal, print the Application and Contract for Bank Debits of Utility Bills form, complete it, and return it along with a voided check or deposit slip.

REMINDER: Please be aware that if you make payment through YOUR bank's online banking system, you should allow 7-10 days for the payment to reach us.

Budget Billing Plan

Take the guesswork out of your monthly utility bills. Set up a predictable billing amount with Budget Billing. Budget Billing averages a stable monthly billing amount based on your service history. Customers are eligible for Budget Billing after service has been established at a location for at least 12 months, and must have a zero balance.  Budget amounts are reviewed in May and October and are adjusted accordingly. The Budget Billing Plan works in conjunction with Automatic Bill Payment Plan. Please see page two of your most recent utility bill to see what your budget billing amount would be. If you remove yourself from the budget billing  plan, there will be a six month waiting period before you are re-eligible for the plan.

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