Electric Service Trouble

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Electric Utility Service Center

The Utility Service Center strives to respond to our customers needs as promptly as possible. If you have any problems or concerns, please contact the Utility Service Center at 620-276-1290 during business hours (Mon-Fri 8am-5pm)  or the Garden City Police Department at 620-276-1300 for after-hour problems.

No Power

Before calling the Service Center or the Police Department please check your breakers; inside the house and / or outside at the meter as it may have been tripped off.

Cut Underground Line

Please contact the Electric Utility Service Center during regular business hours (Mon-Fri 8am-5pm) or the Garden City Police Department after-hours immediately if you cut or know of a cut underground line.

Lines Down

Never touch a fallen line. It could still be energized and may cause serious injury. 

Low Hanging Lines

Low hanging lines need to be reported as soon as possible. If it is unknown whether the line is electric, cable, or phone, we will respond to the call and notify the correct company for you.

Storm Caused Outage

In the event of a major outage caused by storm damage, please remain calm. When calling to report the outage, remember there are probably a lot of people without power and phone lines could be tied up. If you have noticed any sparking wires or downed lines, please report this when you do get through. Note: Stay away form any downed or sparking lines. The only other information we need is your address and phone number. Following a major storm, we will more than likely have a large number of outages to investigate. Please be patient, we will get to you as soon as possible.

Transformers/Electric Boxes Open

Please contact the Electric Utility Service Center during regular business hours or the Garden City Police Department after-hours immediately if you notice a transformer or electric box open. Note: Do not Touch.

Tree Limbs on Lines

Please contact the Utility Service Center to remove tree limbs from any overhead lines. If it is not an electric line we will contact the appropriate company for safe removal.